Privacy Policy
Our Core Promise
We will never sell, rent, lease, or trade your personal data to third parties. Period. Your privacy is not a product at MyMonitor365, LLC — it is a right we are committed to protecting.
1. Introduction
Welcome to MyMonitor365, LLC ("MyMonitor365," "we," "us," or "our"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our web-based application and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Service.
2. Information We Collect
2.1 Account Information
When you register for or use our Service, we may collect:
- Full name
- Email address
- Username and password (stored in encrypted form)
- Profile information you choose to provide
2.2 Usage and Analytics Data
To improve our Service and your experience, we automatically collect certain usage data, including:
- Pages visited and features used within the application
- Time and duration of sessions
- Device type, browser type, and operating system
- IP address and approximate geographic region (country/state level)
- Error logs and performance data
2.3 Payment Information
If you subscribe to a paid plan, we collect payment-related information. However, we do not store your full payment card details on our servers. All payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors. We retain only:
- Transaction IDs and billing history
- Subscription status and plan type
- Billing name and address (for invoicing purposes)
3. How We Use Your Information
We use the information we collect solely to operate, improve, and support our Service. Specifically, we use your data to:
- Create and manage your account
- Provide, maintain, and improve the features of our Service
- Process payments and manage billing
- Send you important service notifications, security alerts, and support messages
- Respond to your questions and customer support requests
- Analyze usage trends to enhance the user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with applicable legal obligations
We will not use your data for purposes beyond those described above without first obtaining your explicit consent.
4. We Will NEVER Sell Your Data
MyMonitor365, LLC will NEVER sell, rent, lease, or exchange your personal information to any third party for monetary compensation or any other consideration.
This commitment includes but is not limited to:
- We do not sell data to advertisers or marketing companies
- We do not share your data with data brokers
- We do not license your personal information to outside organizations
- We do not use your data to build advertising profiles
- We do not allow third parties to collect your data through our Service for their own commercial purposes
This is a foundational principle of MyMonitor365, LLC and will not change without explicit, advance notification to our users and your affirmative opt-in consent.
5. Limited Data Sharing
We do not sell your data, but we may share it in the following strictly limited circumstances:
5.1 Service Providers
We work with trusted third-party vendors who help us operate our Service (e.g., cloud hosting, payment processing, email delivery). These providers only receive the minimum data necessary to perform their services and are contractually prohibited from using your data for any other purpose.
5.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or valid governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of MyMonitor365, LLC, our users, or the public.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of substantially all of our assets, your data may be transferred to the successor entity. We will notify you via email and/or a prominent notice on our Service prior to any such transfer, and you will have the ability to request deletion of your data.
6. Data Security
We take the security of your personal information seriously. We implement industry-standard safeguards, including:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Secure, access-controlled infrastructure
- Regular security audits and vulnerability assessments
- Employee training on data handling and privacy best practices
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. If you believe your account has been compromised, please contact us immediately at security@mymonitor365.com.
7. Data Retention
We retain your personal data only as long as necessary to provide our Service and fulfill the purposes described in this policy, or as required by law. When your account is deleted, we will remove or anonymize your personal data within 30 days, except where we are required by law to retain certain records.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request a machine-readable export of your data
- Opt-Out: Opt out of any non-essential communications
- Restriction: Request that we limit how we use your data
To exercise any of these rights, please contact us at privacy@mymonitor365.com. We will respond to your request within 30 days.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to support the functionality of our Service and to understand how users interact with it. We use:
- Essential cookies: Required for the Service to function (e.g., session management, authentication)
- Analytics cookies: Help us understand usage patterns to improve our Service
We do not use cookies to serve third-party advertising. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Service functionality.
10. Children's Privacy
Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it. If you believe we have inadvertently collected data from a child, please contact us at privacy@mymonitor365.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by posting a prominent notice on our Service at least 30 days before the changes take effect. Your continued use of our Service after the effective date constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
MyMonitor365, LLC
Privacy Team
Email: privacy@mymonitor365.com
Security Concerns: security@mymonitor365.com
We are committed to working with you to resolve any concerns about your privacy and our data practices.