Jira Service Management Integration Now Live
Automatically create Jira issues when monitors go down and resolve them on recovery — closing the loop between monitoring and your incident management workflow.
We're excited to announce that MyMonitor365 now integrates directly with Jira Service Management. When a monitor transitions to a DOWN state, the platform automatically opens a Jira issue in your chosen project. When the monitor recovers, a follow-up issue is created to record the resolution — giving your team a complete, traceable incident record without any manual effort.
Setting it up takes less than five minutes. Head to My Team → Integrations → Jira Service Management, enter your Jira base URL (e.g. https://yourcompany.atlassian.net), your Atlassian email address, an API token generated from id.atlassian.com, and your project key. You can also specify a custom issue type — it defaults to "Incident" but works with any type in your project.
Once saved, hit Send Test Issue to confirm the connection is working. From there, toggle Jira notifications on or off per monitor inside the monitor's Notifications section. This is useful when you want to create tickets only for your most critical infrastructure rather than every host you monitor.
Issues are created using Atlassian's REST API v3 and include structured ADF (Atlassian Document Format) descriptions with the monitor name, host, and a human-readable cause or downtime duration. Credentials are stored encrypted and never exposed in the UI after saving.
Jira Service Management joins Slack, Microsoft Teams, Discord, Telegram, Zapier, Pushbullet, Miro, and Trello as the ninth integration available in MyMonitor365. We continue to expand the integration library based on what our users are asking for — if there's a tool your team relies on, let us know via the contact page.